Ilden Listings is run by Alexei, an individual based in Parma, Italy. Contact: lumenlistings@gmail.com.
What we collect: the name, email, listing link, number of rooms and message you send us, the photos you upload, and order details from Stripe. We never see or store card details; Stripe processes payments.
Why: to reply to your request, deliver your photos and handle payments and refunds.
How long: requests for up to 24 months; order records as long as tax law requires; original photos up to 90 days after delivery.
Your rights (GDPR): access, correction, deletion, objection and portability. Email us and we act within 30 days.
Emails: we only email you about your request or order. To opt out, email lumenlistings@gmail.com with the subject "Unsubscribe".